Project Level Interaction On the dashboard: Scores > Interaction Click the Question Selector > Primary Comment A word cloud is available for all text interactions which gives a pictorial representation of key words used most often in comments received at a project level. It also includes the count of responses which include customer comments and their respective […]
On the dashboard: Scores > Comparison Score Comparison Keywords List of top 100 keywords used in comments received from customers at project or account level. It also provides details of response scores & its distribution corresponding to each of these keywords. Key Phrases List of top 100 key phrases (combination of two or more words used […]
On the dashboard: Scores > Interaction Question Questions make up a conversation (project). These questions can either be rating scales, multi choice questions, text boxes, labels, friendly referrals or a combination of these. Project Level Primary Rating Click the Question Selector > Primary Rating Score, total responses received, distribution of responses across the scale & […]
