Tag: summary

Cohorts

On the dashboard: Scores > Summary Cohort Customers grouped together by shared characteristics such as responses given or transactions performed. Account Level Account AN ACCOUNT CONSISTS OF MULTIPLE SUB-ACCOUNTS OR PROJECTS, FOR E.G., ‘SHOPPING EXPERIENCE’, ‘PRODUCT EXPERIENCE’, ETC. The cohorts widget on the RHS highlight the top/bottom 5 cohort values and their scores along with […]

Projects, Hierarchy & Cohorts

On the dashboard: Scores > Summary Account Level Account An account consists of multiple sub-accounts or projects, for e.g., ‘Shopping experience’, ‘Product experience’, etc. Project List Project Touchpoint analysis of a part of the Customer Journey, or the entire Customer Journey. This can either be at a store level, a transaction level or at an […]