Tag: trend

Questions

On the dashboard: Scores > Interaction Question Questions make up a conversation (project). These questions can either be rating scales, multi choice questions, text boxes, labels, friendly referrals or a combination of these. Project Level Primary Rating Click the Question Selector > Primary Rating Score, total responses received, distribution of responses across the scale & […]

Projects, Hierarchy & Cohorts

On the dashboard: Scores > Summary Account Level Account An account consists of multiple sub-accounts or projects, for e.g., ‘Shopping experience’, ‘Product experience’, etc. Project List Project Touchpoint analysis of a part of the Customer Journey, or the entire Customer Journey. This can either be at a store level, a transaction level or at an […]