Author: Shefali Chad

Keywords & Key Phrases

On the dashboard: Scores > Comparison Score Comparison Keywords List of top 100 keywords used in comments received from customers at project or account level. It also provides details of response scores & its distribution corresponding to each of these keywords. Key Phrases List of top 100 key phrases (combination of two or more words used […]

Projects, Hierarchy & Cohorts

On the dashboard: Scores > Summary Account Level Account An account consists of multiple sub-accounts or projects, for e.g., ‘Shopping experience’, ‘Product experience’, etc. Project List Project Touchpoint analysis of a part of the Customer Journey, or the entire Customer Journey. This can either be at a store level, a transaction level or at an […]