Category: Inbox

View responses and automate action workflows to track issues to closure.

History

logs of the actions performed on the response are displayed. Details like the event name, date and time, whether the action was performed by a user or the system and the action performed are available for tracking.

Chat

Facilitates communication with the customer via a chat interface. When a reply is provided on the customer response, the customer receives an update via SMS/Email with a URL to access the chat interface where the response details and all messages shared on the response are visible.

Inbox

Inbox provides a complete, real-time list of customer responses across all channels in a single view. The responses are shown in a reverse chronological manner, i.e., the latest response is shown first.  Each response shown in the Inbox tab consists of Primary rating, Project Name ,customer name, touchpoint name, response text (comments given by the […]