On the dashboard: Scores > Summary
Account Level
Account
An account consists of multiple sub-accounts or projects, for e.g., ‘Shopping experience’, ‘Product experience’, etc.
Project List
Project
Touchpoint analysis of a part of the Customer Journey, or the entire Customer Journey. This can either be at a store level, a transaction level or at an attribute level.
The Left Hand Side (LHS) lists all projects. The Right Hand Side (RHS) displays details of the selected project.
Track scores across the entire Customer journey. Near real time reporting of scores across project types, sub accounts and projects.
Project Level
Hierarchy List
Hierarchy
The organisation structure within a company ranked by relative status or authority.
The Left Hand Side (LHS) lists all levels of hierarchy. The Right Hand Side (RHS) displays details of what’s selected.
Track scores across different levels of hierarchy. Click on any of the details on the LHS to drill down and view additional details of the next level.
Cohort List
Cohort
Customers grouped together by shared characteristics such as responses given or transactions performed.
The Left Hand Side (LHS) lists all cohorts. The Right Hand Side (RHS) displays details of what’s selected.
The LHS highlights scores & details across different cohorts. Click on any to drill down and view additional details of the next level.
The RHS highlights the top/bottom 5 cohort values and their scores along with their weightage or distribution of component scores. Click on a bar to drill down to the next level (if configured).
